Welcome to CaseWorks! Please read these Terms of
Use and our Privacy Policy (collectively the “Terms”) carefully, as you agree
that you consent to these Terms by your use of this website or CaseWorks’s
services, as described further below.
Introduction
CaseWorks, Inc. (“CaseWorks,” “our,”
“we”) respects your privacy and is committed to protecting it through our
compliance with this Privacy Policy. This policy applies solely to the
information that you directly input into this website (“Website”). For more
details on how we keep information that we collect while providing our
receptionist services to you confidential, please review our
Terms and Conditions
.
This Privacy Policy forms part of, and is subject to, the
provisions of CaseWorks Terms and Conditions. By accessing or using
our Website, you consent to the terms of this Privacy Policy.
Children Under the Age of 13
The Website is not intended for children under 13 years of
age. We do not knowingly collect information of any sort, including personal
information, from children under 13. If you are under 13, do not use or provide
any information on the Website. If you believe we might have any information
from or about a child under 13, please contact us immediately at
.
Information We Collect About You and How We Collect It
We collect the following information from you when you use
the Website or sign up for our services on the Website:
Name Email Address Mobile Phone Number Information about your internet connection, the equipment you use to access the Website, and usage details
We collect this information:
Directly from you when you provide it to us, or Automatically as you navigate through the Website using Google Analytics (or other analytics tools), such as page views and duration and browser information. We do not correlate tracking information to individuals; we analyze it only in the aggregate. In particular, we anonymize IP addresses for anonymous browsing, so that analytics tools cannot identify you personally.
We do not track, plant cookies, or use advertising when a Do
Not Track (DNT) browser mechanism is in place.
How We Use Your Information
We use information that we collect about you or that you
provide to us, including any personal information:
To present the Website to you and improve our services. To provide you with information and services that you request from us. To provide you with notices about your account and/or subscription, including expiration and renewal notices. To notify you about changes to the Website or any products or services we provide. To send you information about our services or the services of third parties that we think might interest you, unless you tell us that you do not want to receive such information. We may communicate with you if you’ve provided us the means to do so. For example, any data collected from web forms completed on this site are considered as opt-in permission to be included in our database and to receive communications from us via email. To opt-out of email communications, contact us at [email protected]. Disclosure of Your Information
In this section we explain the limited situations in which
we may disclose your information, which is only done as described here and in
accordance with our
Terms and Conditions
.
We will NOT
disclose aggregated information
about our users to any third party or affiliates for marketing/promotional
purposes.
All other use case categories exclude text messaging
originator opt-in data and consent; this information will not be shared with
any third parties.
We may disclose personal information that we collect or you
provide:
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CaseWorks’s assets in which personal information held by CaseWorks about the Website users is among the assets transferred. To comply with any court order, law, or legal process, including to respond to any government or regulatory request. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CaseWorks, our customers, or others.
Accessing and Correcting Your Information
You can review and change your personal information by
contacting us at
to
request that we correct or delete any personal information that you have
provided to us.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the
Website that are California residents to request certain information regarding
our disclosure of personal information to third parties for their direct
marketing purposes. To make such a request, please contact us at
.
EU–U.S. Privacy Shield and Swiss–U.S. Privacy Shield
CaseWorks complies with EU-U.S. Privacy Shield
Framework and the Swiss–U.S. Privacy Shield Framework (Privacy Shield) as set
forth by the U.S. Department of Commerce regarding the collection, use, and
retention of personal information transferred from the European Union (EU), the
United Kingdom, and Switzerland to the United States in reliance on Privacy
Shield. CaseWorks has certified to the Department of Commerce that it
adheres to the Privacy Shield Principles with respect to such information. If
there is any conflict between the terms in this privacy policy and the Privacy
Shield Principles, the Privacy Shield Principles shall govern. To learn more
about the Privacy Shield program, and to view our certification, please
visit
.
CaseWorks is responsible for the processing of
personal data it receives under the Privacy Shield Framework and subsequently
transfers to a third party acting as an agent on its behalf. CaseWorks
complies with the Privacy Shield Principles for all onward transfers of
personal data from the EU, the United Kingdom, and Switzerland, including the
onward transfer liability provisions.
With respect to personal data received or transferred
pursuant to the Privacy Shield Framework, CaseWorks is subject to the
regulatory enforcement powers of the U.S. Federal Trade Commission. In certain
situations, CaseWorks may be required to disclose personal data in
response to lawful requests by public authorities, including to meet national
security or law enforcement requirements.
You may direct any inquiries or complaints related to our
Privacy Shield compliance to
.
If you have an unresolved privacy or data use concern that we have not
addressed satisfactorily, you may contact your country’s Data Protection
Authority, which you may find listed
here
.
CaseWorks commits to cooperate with the panel established by the EU
Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and
Information Commissioner (FDPIC) with regard to unresolved Privacy Shield
complaints concerning data transferred from the EU and Switzerland.
Under certain conditions, more fully described on the
Privacy Shield website
, you may be entitled to invoke
binding arbitration when other dispute resolution procedures have been
exhausted.
Data Security
We have implemented measures designed to secure your
personal information from accidental loss and from unauthorized access, use,
alteration, and disclosure, including encryption mechanisms, password
requirements, regular malware scans, and extensive staff training and
contractual agreements. The Website is hosted by Amazon Cloud Services, the
leader in cloud computing and secure IT infrastructure.
EEA Resident Rights
If you are a resident of the European Economic Area (EEA),
you have the following data protection rights:
If you wish to access, correct, update or request deletion
of your personal information, you can do so at any time. In addition, you can
object to processing of your personal information, ask us to restrict
processing of your personal information, or request portability of your
personal information. To take any of these actions, contact us at
.
You have the right to opt-out of marketing communications we
send you at any time. You can exercise this right by clicking on the
“unsubscribe” or “opt-out” link in the marketing emails we send you. If you
need assistance, you may contact us at
.
Similarly, if we have collected and processed your personal
information with your consent, then you can withdraw your consent at any time.
Withdrawing your consent will not affect the lawfulness of any processing we
conducted prior to your withdrawal, nor will it affect processing of your
personal information conducted in reliance on lawful processing grounds other
than consent. To withdraw consent, contact us at
.
You have the right to complain to a data protection
authority about our collection and use of your personal information. For more
information, please contact your local data protection authority.
We respond to all requests we receive from individuals
wishing to exercise their data protection rights in accordance with applicable
data protection laws. Notwithstanding the foregoing, we reserve the right to
keep any information in our archives that we deem necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements.
Choices Regarding Your Personal Information
We will send you notifications and if, and to the extent,
you have opted-in to promotional communications, other messages using the
contact information (e.g., your email address, your phone number) you provided
to us when you signed up for, opted-in to, or requested information from CaseWorks.
You may opt-out of continuing to receive optional messages by following the
instructions included in each message, which may be conveyed via email, SMS
message, or another channel.
We will send you service-related announcements when we
believe it is necessary to do so (e.g., outages, product changes, or network
issues). You may opt-out of continuing to receive service-related messages by
following the instructions included in each message, which may be conveyed via
email, SMS message, or another channel.
Changes to Our Privacy Policy
If we make material changes to how we treat our users’
personal information, we will notify you through an email to the most recent
email address that you provided to us, if any. The date the privacy policy was
last revised is identified at the top of this page.
Contact Information
To ask questions or comment about this privacy policy and
our privacy practices, contact us at
.
Last Updated: May 23, 2023